Avalon Communities Apartment FAQ Page

What are the normal qualifications to rent an Avalon apartment home?

At Avalon, we're proud of our commitment to support equal housing opportunity in which there are no barriers due to race, color, religion, sex, handicap, familial status, or national origin. This commitment is a core value at Avalon - one that you'll see continuously demonstrated in all our day-to-day business activities and marketing programs. With this commitment as our foundation, Avalon also has specific lease qualifications which vary from community to community. Here is a general example of Avalon's qualification standards. For community specific qualifications, please contact the leasing office of the Avalon community in which you're interested. To find that contact information, visit http://www.avaloncommunities.com/find-an-apartment/ and follow the links to your community's specific home page.

What lease terms are available?

Flexibility is essential in today's ever-changing world. To meet your unique time frame requirements, Avalon offers a wide selection of variable lease terms at most of our communities. With luxurious apartment living, resort-style amenities, superior service, and a maintenance-free lifestyle, every minute you'll spend in your Avalon apartment home will be Time Well Spent®. Lease terms vary from community to community. For more details, please contact the leasing office of the Avalon community in which you're interested. To find that contact information, please visit http://www.avaloncommunities.com/find-an-apartment/ and follow the links to your community's specific home page.

What's the best way to search for an Avalon apartment home?

The best place to start is http://www.avaloncommunities.com where you can learn all about Avalon's luxury rental communities...search for your new apartment home by state...take a virtual tour of individual Avalon communities...and view the full array of available floor plans. In addition, Avalon partners with other premium apartment search sites such as www.Rent.com, www.Move.com, www.ForRent.com, www.Apartments.com, www.MyNewPlace.com and www.ApartmentGuide.com.

I have a pet. What is the best way to find a pet-friendly Avalon apartment?

Pets are welcome residents at many Avalon communities! We now have 2 ways to make it easy to find the perfect Avalon apartment home for you and your pet. To find a pet-friendly community, go to www.avaloncommunities.com for a search box that enables you to rule out communities that don't allow dogs or cats. Or for your convenience, go to a regional page via http://www.avaloncommunities.com/find-an-apartment/ and look for the pet friendly icon next to each listing.

What appliances are included in Avalon apartment homes? Do they include a washer and dryer?

Designed for your comfort and convenience, each of our luxury apartment rentals feature outstanding amenities that make the most of your time at home. Kitchens feature high-quality, well-maintained appliances which vary from community to community. Washers and dryers are also standard features in most instances. For a complete list of appliances included in a specific Avalon community, please visit http://www.avaloncommunities.com/find-an-apartment/ and follow the links to that community's specific home page.

Do Avalon apartment homes include garages?

Avalon apartment home communities feature a wealth of luxurious on-site amenities – all of which are designed to enhance the quality of your life. For your convenience, on-site garage parking is included in most instances. For a complete list of all the amenities included in a specific Avalon community, please visit http://www.avaloncommunities.com/find-an-apartment/ and follow the links to that community's specific home page.

Are furnished apartments available for rent?

Your new Avalon apartment home is more than an address; it's a lifestyle that lets you make the most of your time by taking advantage of Avalon's exceptional services – including furniture rental. To serve your need for a furnished apartment, Avalon has formed partnerships with premier furniture rental companies. For more details, please contact the leasing office of your Avalon community. To find that contact information, visit http://www.avaloncommunities.com/find-an-apartment/ and follow the links to that community's specific home page.

Is corporate housing available?

Avalon welcomes all inquiries regarding the availability of luxury corporate rentals in its apartment home communities. For more information about corporate housing availability, please contact the leasing office of the Avalon community in which you're interested. To find that contact information, please visit http://www.avaloncommunities.com/find-an-apartment/ and follow the links to that community's specific home page.

Do you have move-in specials?

In addition to its superb amenities, dedicated staff, and exceptional services, Avalon offers valuable move-in specials based on lease terms and community location. Find out more about Avalon's move-in specials by contacting the leasing office of the Avalon community in which you're interested. To find that contact information, please visit http://www.avaloncommunities.com/find-an-apartment/ and follow the links to that community's specific home page.

Can I see the floor plans of an Avalon apartment home community?

Avalon's communities offer a wide selection of spacious apartment home layouts designed to address your unique requirements. Based on the specific community, you can choose from studio, one-, two- and three-bedroom apartment residences – all designed for gracious living with unsurpassed amenities. To view the floor plans available in a specific Avalon community, please visit http://www.avaloncommunities.com/find-an-apartment/ and follow the links to that community's specific home page.

Can I see an apartment before I complete an application for it?

Absolutely! Before you move in, we encourage you to visit your Avalon community, meet our dedicated staff, see your new apartment home (or one that's comparable in size and floor plan), and check out all the great amenities and services that Avalon offers its residents. To request a guided tour, simply drop by any Avalon community during regular office hours and ask for a member of our sales team. To view the office hours of the specific Avalon community you are interested in, please visit http://www.avaloncommunities.com/find-an-apartment/ and follow the links to that community's specific home page.

Where can I find more information about the area that I will be moving to?

Avalon's communities are found in some of the country's most desirable locations – near centers of employment, shopping, transportation, arts and entertainment. For your convenience, each community's specific home page has a neighborhood tab. To learn more about the neighborhood around a particular Avalon community, simply visit http://www.avaloncommunities.com/find-an-apartment/ and follow the links to that community's specific home page. Then navigate to the "Neighborhood" tab to locate local dining and entertainment, schools, parks and nearby businesses.

How do I get directions and maps to a specific Avalon community?

Avalon has over 170 communities in high-demand, choice locations across the country. Each community combines the very best attributes that luxury apartment living has to offer. For detailed maps and turn-by-turn directions to a specific Avalon community, please visit http://www.avaloncommunities.com/find-an-apartment/...follow the links to that community's specific home page...and click on the "Map" tab.

Where can I find other Avalon communities located across the country?

Contacting us couldn't be an easier! Whether you are interested in becoming an Avalon resident or you already reside at one of our luxury apartment communities, you can reach us online 24 hours a day and 7 days a week. To contact us, please visit http://www.avaloncommunities.com/contact-us/.

How do I learn more about AvalonBay Communities?

Award-winning AvalonBay Communities Inc. is in the business of developing, acquiring and managing luxury rental communities. Our apartment homes are located in highly desirable markets across the country, including the Northeast, Mid-Atlantic, Midwest, Pacific Northwest, and Northern and Southern California regions. To learn more about AvalonBay, please visit www.avalonbay.com. Also, for the latest information, you can follow us on Twitter (@avalonbay.com).

Is AvalonBay Communities a publicly traded company? What is its stock symbol?

AvalonBay Communities Inc. is a public company that holds a leadership position in the U.S. multi-housing industry. Since 1993, the company's common stock has traded on the New York Stock Exchange under the symbol "AVB." Over the last 10 years, the company's compound annual growth rate has outperformed the multi-family sector, the RMS, S&P500 and the NASDAQ. For additional investor information, please visit http://www.snl.com/irweblinkx/corporateprofile.aspx?iid=103145.

Is AvalonBay Communities listed on the New York Stock Exchange?

Yes. AvalonBay Communities Inc. trades under the symbol "AVB" on the New York Stock Exchange. Since its initial public offering (IPO) in 1993, the company has gained an industry-leading position in the U.S. multi-housing market. Today the company has over 170 luxury rental communities with a total of nearly 50,000 apartment homes in high barrier-to-entry locations across the U.S. For additional investor information, please visit http://www.snl.com/irweblinkx/corporateprofile.aspx?iid=103145.

Is AvalonBay Communities a part of the S&P 500?

Yes. AvalonBay Communities is proud to be ranked among the S&P 500. Since its initial public offering (IPO) in 1993, the company has gained an industry-leading position in the U.S. multi-housing market. Today the company has over 170 luxury rental communities with a total of nearly 50,000 apartment homes in high barrier-to-entry locations across the U.S. For additional investor information, please visit http://www.snl.com/irweblinkx/corporateprofile.aspx?iid=103145.

How do I find out more information about investing with AvalonBay Communities?

For information about how to invest in AvalonBay Communities – and about the company's business profile, growth strategy, historic financial performance, news announcements and contact information – please visit the investor relations page of our Web site at http://www.snl.com/irweblinkx/corporateprofile.aspx?iid=103145.

Where can I find AvalonBay Communities' most recent financial reports, including annual report, 10K, interim reports and proxy statements?

To download any of these financial reports and learn more about investing in AvalonBay Communities, please visit the Investor Relations page of our Web site at http://www.snl.com/irweblinkx/corporateprofile.aspx?iid=103145. Once there, you have one-click access to a wealth of information – including the company's business profile, growth strategy, historic financial performance, and latest news.

Has AvalonBay Communities ever won any awards?

AvalonBay Communities, Inc. is continually honored for its outstanding achievements in design, development, construction, management, operations, service, marketing and technology. In fact, AvalonBay's corporate and property-specific awards rank among the most prestigious in the multi-family housing industry. For a list of AvalonBay's most recent national awards, please visit http://www.avalonbay.com/avalon/site/pages/index.html?code=r.ourcompany.awards.

How can I obtain press releases about AvalonBay Communities?

Stay up-to-date on Avalon's corporate announcements, luxury apartment development projects, financial results, industry awards and more. You'll find all the latest news about AvalonBay Communities – as well as a complete historic archive of the company's press releases – by visiting http://www.snl.com/irweblinkx/corporateprofile.aspx?iid=103145.

Do you have any apartment homes for sale?

At Avalon, we focus exclusively on apartment home rentals, not sales. That's because we're committed to making your time at Avalon Time Well Spent. With 24-hour maintenance, award-winning customer service, on-site professional management and outstanding amenities, our luxurious apartment homes offer a new dimension of freedom in a busy world that puts you in the best possible position to take advantage of all that life offers.

How do I learn more about job opportunities at AvalonBay Communities, including job listings, benefits, associate awards and company culture?

Come be part of our award-winning company! AvalonBay Communities offers a wide variety of professional opportunities in the areas of real estate development, construction, acquisition and property management. For a career that's both exciting and rewarding, consider joining our premier, industry-leading team where every day is Time Well Spent. To learn more about career opportunities at Avalon, please visit http://www.avalonbay.com/avalon/site/pages/index.html?code=r.careers.home.

How do I pay my rent online?

It's easy with AvalonAccess, our exclusive online service for the residents of Avalon's luxury rental communities. AvalonAccess offers an array of online services – including the ability to make automatic rent payments, place a service request, connect your utilities and even meet your neighbors, all from the convenience of your home or work computer. Connecting to AvalonAccess couldn't be easier. Please visit http://www.avalonaccess.com/ and select your state and community name. If it is your first time to the website, you will need to create a new account by simply clicking on "New Account" and entering the required information. By visiting AvalonAccess you will discover a host of exclusive services designed to make the most of your most valuable asset – your personal time.

How do I connect my utilities?

It's easy with AvalonAccess, our exclusive online service for the residents of Avalon's luxury rental communities. AvalonAccess offers an array of online services – including the ability to make automatic rent payments, place a service request, connect your utilities and even meet your neighbors, all from the convenience of your home or work computer. Connecting to AvalonAccess couldn't be easier. Please visit http://www.avalonaccess.com/ and select your state and community name. If it is your first time to the website, you will need to create a new account by simply clicking on "New Account" and entering the required information. By visiting AvalonAccess you will discover a host of exclusive services designed to make the most of your most valuable asset – your personal time.

How do I sign up for Renter's Insurance?

For your safety, security and peace of mind, Avalon requires rental insurance of all residents. You can choose your own insurance provider – or rely on Avalon's third-party insurance partner to customize an affordable, comprehensive policy to meet your needs. More details about renter's insurance are available on AvalonAccess, an exclusive online service for the residents of Avalon's luxury rental communities. Connecting to AvalonAccess couldn't be easier. Please visit http://www.avalonaccess.com/ and select your state and community name. If it is your first time to the website, you will need to create a new account by simply clicking on "New Account" and entering the required information. By visiting AvalonAccess you will discover a host of exclusive services designed to make the most of your most valuable asset – your personal time.

How do I place a Maintenance Request?

Maintenance-free living is one of the many award-winning services you will discover when you make Avalon your home. You can rest assured that our team is committed to responding quickly to your maintenance needs. At Avalon, we offer a Maintenance Response Guarantee to ensure that your requests are handled in a timely fashion. This is just one of the many advantages of living at an Avalon community. To learn more about the AvalonAdvantage visit http://www.avaloncommunities.com/avalon-advantage/. To place a maintenance request, please visit our resident-only website http://www.avalonaccess.com/ and select your state and community name. If it is your first time to the website, you will need to create a new account by simply clicking on "New Account" and entering the required information. By visiting AvalonAccess you will discover a host of exclusive services designed to make the most of your most valuable asset – your personal time.

How can I refer a friend?

The best neighbor is the one you choose. That's why Avalon has set up resident referral programs in each of its apartment home communities. It's a great opportunity to earn some extra spending money by introducing your friends to Avalon's luxury apartment living, resort-style amenities, and maintenance-free lifestyle. Simply call, email or drop by your community's management office to recommend a friend or learn more about Avalon's resident referral program.

What local schools, parks, attractions and restaurants are close to my Avalon community?

Avalon apartment home communities are conveniently located near centers of employment, shopping, transportation, arts and entertainment. What's more, Avalon's maintenance-free lifestyle means you'll have time for it all. To get detailed information about all the local restaurants, schools, theaters and places of business near your Avalon community, contact one of our sales associates – or visit http://www.avaloncommunities.com/find-an-apartment/, follow the links to your community's specific home page, then click on the "Map" tab.

How do I contact the leasing or management office at an Avalon community?

Our Avalon team is available 24/7 to answer your questions or inquiries. It's our way of showing you the kind of responsive service you can expect as part of an Avalon community. To contact an Avalon associate at the community in which you're interested, please visit http://www.avaloncommunities.com/find-an-apartment/ and follow the links to that community's specific home page. Then click the "Contact Us" link to send an email – or dial the toll-free number to call us directly.