Our Response to COVID-19
At AvalonBay, our purpose of Creating a Better Way to Live guides us always, especially in a time of crisis. The evolving coronavirus situation has impacted us all in ways we never expected, and the circumstances continue to change. We are quickly, and thoroughly, altering the way that we operate our communities and interact with and support our customers. Their well-being and safety, and that of our team members, is our number one priority, especially in this challenging environment.
We continue taking guidance from the Centers for Disease Control and Prevention, the World Health Organization and local governments, and will adapt our practices according to their most up-to-date recommendations. In response to COVID-19, AvalonBay has implemented a number of new protocols to help stem the spread of coronavirus and to support those who have been directly impacted.
Our COVID-19-related policy updates include:
- Closing community amenities such as our fitness centers, lounges and pools
- Increasing the frequency of cleaning in our common areas, following CDC and government guidelines
- Requesting contact via phone and email with our office team in support of social distancing
- Focusing our maintenance teams on essential tasks in order to limit interpersonal exposure and providing them with enhanced personal protective equipment
- Conducting virtual tours with prospective residents to limit the number of people entering our communities
- Offering touchless or no contact tours to allow in-person visits to the community without potential exposure
- Providing guidance and support for residents who are diagnosed with COVID-19 or otherwise need to self-quarantine
- Offering residents financial relief with repayment plans, waived late fees, and flexibility with extended lease options
- Permitting remote work, where feasible, for our own team members and supplementing our paid leave policy with new emergency leave for any AvalonBay associate impacted by COVID-19
Our AvalonBay team is working together – leveraging our skill, expertise as an industry leader, and deep network of partners across the country – to serve our residents, and each other, as best as possible during this stressful time. We continue to think proactively to anticipate future needs, so that we can quickly adapt to this ever-changing environment.
We are honored that our residents have chosen our communities as their home and we remain resolute in our commitment to providing them the best possible living environment, despite the ongoing circumstances.
During this crisis, we have heard from many of our residents, including those needing assistance during this time, and others wanting to offer it. Based on our experience acting as community leader through our Spirit of Caring initiatives and the research we have done since this situation began, we have gathered resources to help answer questions and provide additional support to our residents.
COVID-19 General information & Government response
Stay up to date with the orders and information coming from local governments where our communities are located, as well as national and international organizations telling us more about COVID-19 and general resources to help cope.
National (and International Resources)
|Centers for Disease Control (CDC)||Go straight to the source for information on how to stay safe and prevent the spread of COVID-19.|
|World Health Organization (WHO)||Stay up to date on the global status of the pandemic.|
|John's Hopkins University & Medicine||John’s Hopkins interactive site has live data tracking COVID-19 around the globe.|
|211 (United Way)||Find local resources of many different kinds you might need (or sign up to help those that do) through 211.|
|TaskRabbit||Our partners at TaskRabbit provide an array of contactless essential services, such as personalized grocery and pharmacy pick-up. For those needing extra help during this unique time, TaskRabbit offers residents $10 off their first task. Check your email or AvalonAccess.com for the resident promotion code.|
Local and Regional Resources
|California||See the California government’s response to COVID-19, including stay-at-home orders and other information.|
|Colorado||See the Colorado government’s response to COVID-19, including stay-at-home orders and other information.|
|Connecticut||See the Connecticut government’s response to COVID-19, including stay-at-home orders and other information.|
|Washington, DC||See the DC government’s response to COVID-19, including stay-at-home orders and other information.|
|Massachusetts||See the Massachusetts government’s response to COVID-19, including stay-at-home orders and other information.|
|Maryland||See the Maryland government’s response to COVID-19, including stay-at-home orders and other information.|
|New Jersey||See the New Jersey government’s response to COVID-19, including stay-at-home orders and other information.|
|New York||See the New York government’s response to COVID-19, including stay-at-home orders and other information.|
|Rhode Island||See the Rhode Island government’s response to COVID-19, including stay-at-home orders and other information.|
|Virginia||See the Virginia government’s response to COVID-19, including stay-at-home orders and other information.|
|Washington||See the Washington government's response to COVID-19, including stay-at-home orders and other information.|
Get in touch with financial resources for those impacted by COVID-19.
We are offering a variety of deferred rent payment plans to aid our residents suffering financial hardship related to COVID-19.
Visit the US Department of Education for information about student loan forbearance during the COVID-19 pandemic.
Visit the IRS website for information about Economic Impact payments and the change in the tax deadline.
Visit the US Small Business Administration for Small Business Guidance and Loan Resources.
Connect with the organizations ensuring no one goes hungry during this crisis.
National (and International) Resources
|Feeding America||Feeding America can help you connect to a nationwide network of food banks.|
|Meals on Wheels||Meals on Wheels specializes on getting meals to homebound seniors — especially important during this crisis.|
|No Kid Hungry||No Kid Hungry is working to ensure that children don’t lose access to the meals they depended on from schools nationwide.|
|USDA (SNAP Program)||Find out information about the SNAP program.|
|World Central Kitchen||World Central Kitchen is working to put restaurant workers back to work, feeding frontline healthcare workers as well as assisting those unable to get out to get meals.|
|California||California Association of Food Banks is ensuring the most vulnerable communities have consistent and safe access to nutritious food.|
|Colorado||Hunger Free Colorado has an array of resources during COVID-19.|
|Connecticut||From local food pantries to school meals, 211 has an array of resources helping people get access to the food they need.|
|Washington, DC||DC Hunger Solutions has collected resources for those in need of food aid.|
|Massachusetts||Project Bread has gathered the information of different organizations as well.|
|Maryland||From local food pantries to school meals, 211 has an array of resources helping people get access to the food they need.|
|New Jersey||The New Jersey government has gathered information about how to get food, cash and health insurance assistance.|
|New York||Feeding New York State has resources whether you want to volunteer or get help. The New York City government has also gathered a page of resources.|
|Virginia||The Federation of Virginia Food Banks has a resource page for information.|
|Washington||The government of Washington State has info gathered on emergency food access.|
Health and Wellness
Stay safe, healthy and connected (despite the self-isolation.)
|Healthy Parenting Resources||The World Health Organization has tips for parenting in the time of COVID-19.|
|COVID-19 and Mental Health||The World Health Organization has shared a video about ways to maintain your mental health, the CDC has a guide to understanding and managing stress, and the Substance Abuse and Mental Health Services Administration has a help line for those who need it.|
|Domestic Violence Resources||This time of quarantine and self-isolation can escalate Domestic Violence issues. Call the National Domestic Violence Hotline if you need help.|
|Suicide Prevention Resources||The Suicide Prevention Hotline is available to those who need it.|
|Simple Habit||The Simple Habit app makes stress relief easy, offering short meditations and audio therapy from world class experts. Simple Habit is offering AvalonBay residents a free two-month trial membership to access to 100+ experts and 1,500 guided sessions using the promo code AVALONBREATHE2.|
With gyms closed, staying active is more difficult; here are resources that will make it a little easier.
|Aktiv Solutions||AvalonBay residents receive 20% off home training bundles.|
|Life Fitness||AvalonBay residents receive discounted at-home training bundles and access to Digital Coach on demand workouts.|
|Matrix||AvalonBay residents receive discounted at home training bundles and access to on demand workouts. Check out this sample.|
Domestic Violence Resources
Unfortunately this isolation can escalate these issues. There are people and organizations who can help.
The National Domestic Violence Hotline is available 24/7 for anyone affected by abuse and needing support.
The National Coalition Against Domestic Violence (NCADV) has gathered an array of resources for families dealing with Domestic Violence.
Similarly, the US Department of Health and Human Services Office on Women’s Health has a resource page with resources state by state.
Our furry friends are going through this with us! Our VCA partners have an array of resources to keep them healthy and safe too.
- VCA Hospitals Press Statement Find out what our VCA partners are doing to support veterinary care during the COVID-19 pandemic, including curbside pick-up/drop-off for your pet.
- Take advantage of the AvalonBay resident discount including a free first wellness exam for new clients and 10% off veterinary professional services. Find the nearest VCA hospital location here.
- The change in the daily routine of our home lives shakes up our pets lives too. These guides from the VCA can help you navigate this time with your furry friends.
- Training your dog to settle and relax
- Using enrichment, predictability and scheduling to train your dog
- Enrichment for indoor cats
- Crate training your cat for future travel
- Crate train your dog
- Chunky kitty? Ideas for increasing exercise
- Managing your cat's scratching behavior
- Try these activity toys to keep Fido occupied during your next conference call
Ways to Give Back
You can give to organizations that are giving direct aid during this crisis.
|World Health Organization Solidarity Fund||Give to the fund to help the WHO fight COVID-19.|
|American Red Cross||Giving blood is a key way you can help to fight COVID-19.|
|CDC Foundation||You can support the CDC’s efforts directly through their fund.|
|Direct Relief||Direct relief is helping Provide PPE and Medical Equipment to Health Workers on the front line. Your donation can help get masks to the people who need them.|
|Feeding America COVID-19 Response Fund||Feeding America has created a fund specifically for preventing hunger during this situation.|