Text Program Terms and Conditions

Updated effective October 9, 2023

By signing up for the AvalonBay Communities, Inc. (“AvalonBay”) Text Program (“Program”), you agree to these terms and conditions (“Program Terms”) and our general Terms of Use (which include mandatory arbitration of disputes and class action waiver, limitations on your rights and remedies and of our liability), consent to our practices described herein and in our U.S. State Privacy Notice and authorize AvalonBay (“AvalonBay” “us” “we” or “us”) and our subsidiaries, affiliates, agents, assignees, and vendors to deliver, to the designated mobile phone number (registered or used to opt-in via short code), promotional and other text messages, including via an auto-dialer (i.e., automated dialing technology). You acknowledge that we and our vendors may record the messages. The Program is a Service as defined in the Terms of Use. You are not required to accept the Program Terms as a condition of purchasing or leasing any property, goods or services and no purchase or lease is necessary to subscribe to the Program. If you do agree, you consent to receiving approximately ten (10) promotional Program texts per month, plus additional non-promotional texts. You understand and accept that short-form descriptions of Program message caps (e.g., “up to 10 msg/mo”) refer to only caps on promotional messages and not to non-promotional messages (e.g., responding to your HELP requests). Your subscription auto-renews each month until you unsubscribe. Further, you consent to receive electronic records by subscribing to the Program, and in order to withdraw your consent you should follow the unsubscribe process outlined below, at any time. If you unsubscribe you will be removed from the Program. Your consent to receive electronic records only applies to this Program. To update your contact information, follow the instructions below. You may obtain paper copies of electronic records, such as these Text Program Terms and Conditions, by contacting us at webmaster@avaloncommunities.com. Phones must be able to receive text messages to receive electronic records.

You can unsubscribe from the Program by texting “STOP” as a reply to a Program text you receive. You can also unsubscribe by calling us at 1-833-605-4293 between the hours of 9 AM and 5 PM ET, Monday through Friday. You hereby consent to receive a text message confirming that you have unsubscribed, as well as other non-promotional text messages (such as when you text a number or short code to join or send us a HELP text or any unrecognized message and when we send you administrative messages such as if we change the number or short code to join). You understand that unsubscribing to the Program will not terminate your consent to receive other kinds of text alerts, such as if you have requested to receive or have permitted AvalonBay to deliver informational or emergency text alerts. You must unsubscribe from each text program separately. Unsubscribing to the Program texts also will not unsubscribe you from emails from us. However, you can follow the unsubscribe link on our promotional emails to learn how to opt-out of AvalonBay promotional emails (you may still, however, receive non-promotional emails from us).

You agree to promptly notify us if your phone number changes or you do not continue to own and control the device assigned by your carrier to the number you provided us by contacting us at 1-833-605-4293 between the hours of 9 AM and 5 PM ET, Monday through Friday or, if you are a current resident, by changing your Program subscription information by logging into AvalonAccess.

The Program may not be available in all areas. You understand that message and data rates may apply and your carrier may charge you or deduct usage credit from your account when you text us or we text you and you consent to that. The Program may not be supported by all carriers and all devices. Check with your carrier for details. You represent and warrant that you are the age of majority where you reside (18 in most states) and are a U.S. resident using a U.S. mobile number to subscribe.

© October 9, 2023 AvalonBay Communities, Inc. All Rights Reserved.